The role:

This is the pivotal role when it comes to ensuring new partners for Ixaris have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Implementation specialist will works with new integrations as well as existing partners in a continuous program of improvement.

Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and implementation specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring Ixaris technical systems are configured correctly, then guiding partners through API and back office integrations to them.. After development, the implementation manager assists with arranging testing and ensuring a smooth hand over to production tech support teams.

This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who is able to bridge the gap between client business communication and the Ixaris technical teams. This is a superb opportunity to help build up a world class implementation function and drive improvements over time.

Key Responsibilities:

• Working with the Ixaris sales team the Implementation manager to meet clients and translate business requirements into technical and functional requirements;
• Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
• Manage and maintain project technical documentation;
• Coordinate the completion of technical documentation and questionnaires and facilitate Ixaris technical system setup with internal teams (or making configurations yourself where necessary);
• Understanding how Ixaris products work at a semi-technical level so that you can explain whether the client requirements can be met;
• Demonstrating Ixaris products to prospective or new clients and training them on best use;
• Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
• Scheduling testing and certification procedures with partners and Ixaris certification team;
• Be the project champion within Ixaris on behalf of the client. Thus you need to make sure that the right balance is found internally, between the client interests and the business objectives;
• Measure, track and report project progress to all stakeholders;
• Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.